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Overview

This page is used to set up the extensions on the PBX

Caller ID

There are three ways to get an audio Caller ID:

Call Screening

The system will ask the caller to record his/her name. It will then put the caller on ""Music on hold"" while forwarding the call to your number. When you answer, it will play the name and give you the option to either connect or send the caller to voice mail.

Call Announce

If this option is selected, the system will put the caller on ""Music on hold"". It will then notify you by phone that there is a business call, and give you the option to either answer the call or to send the call to the voice mail. This feature is very handy if you are using the same phone for personal use as well as business use. If you are in a noisy environment, you can simply send the call to voice mail instead of answering.

Direct Connect

This option simply connects the call without any audio Caller ID

Record Call

This option allows you to record incoming calls. You can access the recording online in the call log page by simply clicking on a link beside the call that is recorded. Recorded calls will be available for download for 5 business days before being expiring from the system.

 

This page is used to configure how a call should be forwarded when a user enters an extension. There are four ways to forward a call. This page allows you to schedule what days and time a particular phone number should be used in the routing.

Forward Simultaneously

When a caller dials the extension, the call is forwarded to the phone numbers listed below simultaneously. The call can be answered at any phone listed below. You can also use the schedule to indicate when you want the call to be forwarded to a particular phone number. The system will ring for the number of rings that is specified in the ring column. If the call is not answered within the number of rings specified, then it will forward the call to voice mail.

Forward Sequentially

When a caller dials the extension, the call is forwarded to the phone numbers listed below sequentially. It will ring the first phone for the number of rings indicated and then it will go to the next phone number. The call can be answered at any phone number listed below. You can also use the schedule to indicate when you want the call to be forwarded to a particular phone number. If you want your office phone to be included on the list only during business hours, then you can select 9am to 5pm on the scheduled hours and Mon-Fri under the "For Day" column. If the call is not answered within the number of rings specified, then it will forward the call to voice mail.

Queue Call

Select this option if you want to hold multiple calls on "Music on hold" when the forwarding number is busy. This feature can handle up to 10 calls. If 10 people call that extension at the same time, it will forward the first call to your phone and keep the other 9 callers on queue. The system will keep on trying your phone and forward the next caller when your phone become available.

Direct Connect

Direct connect simply forwards the caller to your phone number.

 

Overview

The voicemail can have three main settings. They are Enabled, Disabled or Forced. They and other settings are explained below

Enabled

Activate the voice mail on this extension.

Disabled

De-activate the voice mail on this extension

Forced

Send all the calls to this extension to a voice mail without ringing to your phone

No of Rings

The call is sent to voice mail after the number of rings indicated when the voice mail is set to "Enabled"

Notify on Email

You are notified on this email address when a caller leaves a voice mail

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